1500 Ferragamo Boots. Positively Walked Out With Nothing
Its a good looking retailer layout, the selection is sort of nice in comparison with online as generally you want to see in particular person, what you are shopping for with: Quality, Materials Sturdiness and Worth. The employees right here will greet but then not trouble that will help you search for something, got here in to find a Father's day reward, was serious about getting my father the Gancio or the penny loafer, couldnt obtain any help so I left. Perhaps I'll try again for one more occasion, as with ferragamo belt outlet for myself I shop online or at a department retailer like Bergdorfs or Saks, however with buying a gift for somebody, I have to see it in particular person, they need to have better customer service.
I love the brand and there types. My overview is about there customer service. There gross sales employees had been very rude.I wasn't treated properly at all and it was a giant turn off.
PLEASE Don't Shop Right here! The worst customer support I've experience in all luxurious retail. In case you need to buy ferragamo (I do know some people love the consolation of their footwear) PLEASE undergo a division retailer. Ferragamo critically wants to enhance their customer support, they've lost me as buyer for life, and as you see via other opinions many costumers feel the identical method If you will have ridiculous return policies, you then absolutely must notify the client Before the purchase is made.
horrible company service & bait/switch. purchased pair of shoes with defect. I called retailer and requested what to do and they referred me to local shoe cobbler. Turns out (I) they've an really helpful restore store in NJ, and (II) When you Send THE Shoes FOR Restore THEY VOID ANY Guarantee FOR Replacement. So I spent $650 on my shoes, paid $one hundred to get them mounted (OUT OF MY POCKET), am advised since they cannot be fastened and sneakers were modified (in attempt to repair them) "HOPE You have An incredible DAY (AND You're SHT OUT OF LUCK DUMB Customer)"
I am dumbfounded that this retailer has not gotten a review larger than three Stars since June of last 12 months. That represents a colossal failure on the part of their management who I'm surprised are nonetheless employed. Any store that fees these prices better have customer service that's on level. I'm talking overly gracious, useful and apologetic individuals who facilitate an expertise worthy of greater than 5 extra stars. Sadly, they don't. Fortunately, they've competition in the class I purchase which is, of course, sneakers. Administration should in all probability take a visit to a neighborhood Nordstrom and see how they do business, paying careful attention to the staff's demeanor and candor. The experience at this retailer and their ratings reflect an institutional failure in customer support which is inexcusable, particularly on this economic system. Given the very fact that they're the manufacturer, I need to assume that margins are no less than double what they're at Nordstrom, yet they act like they're doing me a favor. Add the 8.875% gross sales tax that I don't have to pay in the great state of NJ, and there's not an entire lot of gray space who's going to get my cash. People, your footwear start at about $540. perhaps the shopper expertise you strive to supply should mirror that. I received better service buying a pair of Converse on the mall from a highschool kid who called me "dude". You need to be ashamed.
I really like this retailer. It is quite massive and the shoe selection is gorgeous. They even have an assortment of collector's sneakers that are impressed by the archives. For those who love Florence and/or footwear, that is heaven. Rocky assisted me. She was easygoing and informative. This was a great expertise.
I am penning this evaluation for Customer support/Telephone Service for this store. Unfortunately I need to agree with the reviewers below that the employees has an attitude. After purchasing slip ons, we had a follow up name to affirm transport and billing info. The person who called "G" was extraordinarily impatient and rude. This is not the kind of treatment you would expect after purchasing $600+ dollar footwear... I understand that there is pleasure within the merchandise due to its high quality. This provide you with no excuse to be rude and short along with your prospects, together with your paying ones. These workers are just seems to be. Do not let your outfit get to your heads guys...
Lovely retailer! I've adored this brand for quite sometime. This retailer has a Lovely layout that praise the designs. The workers is friendly and helpful however not pushy.
I find coming directly to the store much easier than searching and pecking online so you may see, really feel and take a look at on the gadgets. Selection is decent, I wish there have been extra of everything. I did have to knock off one star for their return policy. I understand they don't want to get stuck with the shop product however that motivates me to only browse in the shop and purchase from massive title department shops because they stand behind their return policy. As for gross sales associates, some are nice....they deal with me a lot better once i come in through the workday in my Armani swimsuit than they do on a Saturday after i've obtained on jeans and a sweatshirt....do not actually admire that as I am the identical person with the identical checking account.
I had the worst customer support expertise ever! not with the sales individual but with the transport division, as a result of the gross sales particular person that helped me was off. After reading the opinions I know have a clear picture why. They do not perceive the mission, worth or the standards of a excessive-end brand so I requested to be refunded earlier than my buy was even shipped.
I do not usually give out one star reviews unless you earned it (this is my second). However Ferragamo went out of their way to get this one. Stopped in after leaving Dolce to go to a couple of friends that work right here. Went as much as the men's division with my wife and immediately felt uncomfortable as two of the women working there started to level at her and giggle to one another. Each of us have been dressed quite properly, me wearing a pleasant blazer, button down, jeans and boots and the wife additionally appropriately attired in a costume. Requested someone if either of my acquaintances have been obtainable and was given a snooty answer. Guess what? I don't need something from right here. We store on fifth as a result of we are able to, not because you've gotten some basic human requirements important for life. Get a clue. Immediately turned and left, walking previous the still giggling buffoons and over to Versace had been we get top notch service Every TIME.
We had an incredible expertise immediately and every time we come for a visit! Davide was fantastic in men's part and even gave us fun restaurant suggestions!! We can be back!
The procuring expertise may be very unpleasant. The Asian guy who was new there received me the mistaken product after I waited him for over 20 mins only for checkout. After returning dwelling I discovered that was not even of the identical design I wanted so I got here again subsequent day. Also the price he advised me the first day was barely different from the price he claimed the following day (which he refused to recognize). I perceive he just needs time to know his business extra, but he looks as if he would not care about his faults at all. It isn't about the additional value or the inconvenience exerted on me. It is in regards to the attitude he treats his buyer. Is it right to be so arrogant and irresponsible as a salesperson in a high-finish luxury store?
My evaluate is directed for the Customer support/Telephone Services of Salvatore Ferragamo. Unfortunately I should agree with the other reviewers that there was attitude on a part of the employees. We had bought slip ons, and the store calls for verification of shipping handle. The customer support lady "G" was extremely impatient and the other of what a high end retailer is expected to ship. This may be very disappointing service, given the footwear weren't "low-cost" by any means. I understand that it's one thing to be happy with a product and know the model effectively. But this under no circumstances means that the shop can be rude to its hardworking clients. It is looking like these workers let being a excessive end store get to their heads. Give it a break...
Lovely product and always great service, Anthony is at all times useful and offers nice service each pre and submit purchase!
Obsessive about this retailer. Loads of retailer on fifth Ave have snarky folks working there that can't even afford the products they work for . Trust me I do know bc half of them are mates of mine. Anyways I at all times prefer to cease by ferragamo belt outlet and see what's new. The associates within the lady's division are amazingly variety. They do not choose you it doesn't matter what. Kind of jogs my memory of Barneys which can also be glorious. Love this retailer and superb workers in the woman's
I purchased two pairs of stunning sneakers. I wore them and the plastic bows (3) broke off through the very first sporting. These bows lined up on the again of the ankle and had been a focal point. I returned to a local store in Scottsdale, who advised me that he could not refund the cash, however, would return to New York. I had my receipt and had the manager make me a copy. I additionally took the managers card and had him write on the again of the card that I returned two pairs of shoes. Three months later, I still had not been contacted nor, had I acquired a refund. I called the online customer support, who appeared up my order and mentioned she would have appropriate personnel look into it. I didn't obtain a call, but, obtained an e-mail that they were refunding one pair of sneakers and returning the opposite pair. Not repairing the opposite pair, simply returning?? This can be a designer I will never buy from again due to their enterprise practices. The sneakers are cute however, don't hold up for sporting. Ought to have refunded each pair.
So the runway show for autumn/winter may be very amazing..However what a tease!! Virtually nothing from the show is definitely of their NYC "flagship" retailer!!!!!!! It turns out that many runway reveals from prime designers are actually complete teases. So what's the purpose? Get the punter in, then say Oh sorry sir we didn't actually make that. Speak about false advertising?
Up until this level, I've by no means heard a salesperson speak about me behind my again. Simply walked in, browsed around, asked a question about their sneakers. 2 seconds later and some ft away, he scoffs to another salesperson about my sneaker question. Really? If you're going to make destructive feedback about prospects and their ridiculous questions, at the very least wait till they're out of earshot! I know fifth Ave is tough, most likely a whole lot of vacationers asking how to get to FAO or Central Park. However in the event you have been paying attention, you would've seen that I walked in sporting $1500 Ferragamo boots. Positively walked out with nothing. Get your stuff together guys, you are able to do method higher.
I do not write evaluations I wish to examine them. However the horrible customer service and satisfaction with on-line purchases is the worst I ever had. My package deal was not delivered. I used to be not able to get a refund. It took me 3 weeks to get my money back.